October 19, 2017: Income Tax Department has launched an online chat service for taxpayers so that they can seek answers to their basic queries and doubts relating to direct tax issues.
A window has been hosted on the main page of the department’s website – www.incometaxindia.gov.in with a prominent icon stating Live Chat Online- ask your query.
IT official said, a team of experts from the department and independent tax practitioners has been deputed to answer the general queries of a taxpayer. The first-time initiative is aimed to enhance taxpayer services in the country.
More features will be added to the online chat system based on the feedback received by the department.
A person can enter the ‘chat room’ by furnishing an email-id and ask questions as a guest. (AIR News)
