Agartala Aug 1: In an attempt to bolster service quality and promote Smart Meters in the State, the Tripura State Electricity Corporation Ltd (TSECL) conducted a comprehensive video conference today from its corporate headquarters.
The meeting brought together employees and officials at all levels, from linemen and support staff to senior executives, representing districts across the state.
The agenda focused on key priorities: raising public awareness about smart meters, positioning the corporation as a customer-centric organization, ensuring prompt resolution of consumer grievances, and guaranteeing a reliable power supply during the monsoon season and upcoming festive period.
The agenda focused on key priorities: raising public awareness about smart meters, positioning the corporation as a customer-centric organization, ensuring prompt resolution of consumer grievances, and guaranteeing a reliable power supply during the monsoon season and upcoming festive period.
The discussions emphasized the importance of smart meters in modernizing energy consumption and enhancing transparency for customers.
Officials were urged to prioritize clear communication to dispel myths and highlight the benefits of these advanced systems.
Additionally, the corporation aims to strengthen its reputation as a responsive and approachable utility provider by streamlining complaint redressal processes and ensuring minimal disruptions, especially during challenging weather conditions and high-demand festive periods.
Employees and officials at every level expressed their commitment to delivering exceptional service, pledging to work collaboratively to meet these goals.
The leadership expressed confidence in the team’s dedication, stating, “We are optimistic that our collective efforts will usher in a new era of service excellence, making the Power Corporation a trusted partner for our customers.”
This initiative reflects the corporation’s proactive approach to addressing consumer needs while adapting to technological advancements.
With a unified focus on efficiency and customer satisfaction, the Power Corporation is poised to set a benchmark in the energy sector.
